How egames99 Protects Your Data
Privacy is more than a written policy — it is a core value at egames99. Here are six ways we keep your personal information safe at all times.
Integrated 256-Bit SSL Encryption
All data transmitted between your device and egames99's servers is protected by 256-bit SSL encryption. This means your login credentials, banking details, and personal data cannot be intercepted by unauthorised parties.
Data Not Sold to Third Parties
Egames99 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you alone.
Industry-Grade Secure Servers
Member data is stored in data centres that meet industry-standard security requirements. Physical and digital access to our servers is strictly controlled through multi-layered authentication systems.
Strict Internal Access Controls
Only specifically authorised egames99 staff may access member personal data, and only for legitimate operational purposes. All access is logged and continuously monitored to detect any suspicious activity.
Compliance with the Personal Data Protection Act 2010
Egames99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to know, access, correct, and delete your personal data at any time.
Immediate Notification in the Event of an Incident
In the event of any security incident involving member data, egames99 is committed to notifying affected users promptly and taking immediate remedial action in accordance with legal requirements.
1 Introduction
Welcome to the egames99 Privacy Policy. This document explains in detail how egames99 ("we", "Platform", "egames99.pro") collects, uses, stores, discloses, and protects your personal information when you use our online gaming platform.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and egames99. By registering or using our platform, you consent to the collection and use of your personal data as described herein.
Please read this policy carefully. If you have any questions or concerns about how we handle your personal data, do not hesitate to contact our support team.
2 Information We Collect
Egames99 collects various types of information to ensure a safe, seamless, and personalised gaming experience for every member. The information we collect can be grouped into three main categories:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, KYC selfie photo | Identity verification, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, security notifications |
| Financial Information | Bank account number, e-wallet type, transaction history | Deposit and withdrawal processing |
| Usage Data | Game history, betting records, active session times | Service improvement, responsible gambling |
| Technical Data | IP address, device type, web browser, operating system | Security and unauthorized access detection |
| Cookie Data | Session cookies, preference cookies, analytics identifiers | Enhanced user experience |
We only collect information that is strictly necessary to provide our services. This data minimization principle is part of our commitment to member privacy.
3 How We Use Your Data
The personal information we collect is used for specific, legitimate, and transparent purposes. egames99 will not use your data for any purpose not stated in this policy without first obtaining your consent.
- Account management: Creating, maintaining, and securing your member account, including the login process, two-factor authentication, and password recovery.
- Transaction processing: Verifying and processing all deposits, withdrawals, and other financial activities in your account securely and promptly.
- KYC and AML compliance: Fulfilling legal requirements related to Know Your Customer (KYC) and Anti-Money Laundering (AML) as mandated by the relevant authorities.
- Customer support: Resolving inquiries, complaints, and technical issues you report to our support team more efficiently.
- Platform security: Detecting and preventing fraud, hacking, bonus abuse, and other security threats against our platform and members.
- Service improvement: Analyzing usage patterns in aggregate to improve platform design, performance, and the overall user experience.
- Marketing communications: Sending relevant promotional information, bonuses, and exclusive offers — only if you have agreed to receive them.
- Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate assistance to members who need it.
4 Sharing Information with Third Parties
Egames99 takes a highly cautious approach to sharing member data. We will not disclose your personal information to outside parties except in the following circumstances:
- Payment processors and banking partners: Financial information shared with payment processors (such as FPX, DuitNow, and e-wallet providers) solely to enable your transactions to be processed securely.
- Technology service providers: Companies that provide technical infrastructure, hosting, analytics, and security services to egames99 are bound by strict confidentiality agreements.
- Legal authority: When required by court order, requests from Malaysian law enforcement agencies, or legitimate legal compliance obligations.
- Fraud investigator: In cases of suspected fraud, money laundering, or serious security threats requiring independent third-party investigation.
- Business transfers: If egames99 is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, and you will be notified in advance.
In all of the above cases, egames99 ensures that parties receiving your data are bound by data protection agreements of an equivalent or higher standard than those we ourselves adhere to.
5 Cookies and Tracking Technologies
Like most modern online platforms, egames99 uses cookies and similar tracking technologies to enhance the functionality and user experience of our website. Cookies are small text files stored on your device when you visit our platform.
There are four types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Preference Cookies: Saving your personal settings such as language, time zone, and display preferences so you do not need to reconfigure them each time.
- Analytics Cookies: Helping us understand how members use our platform in aggregate, without identifying individuals, for the purpose of continuous improvement.
- Marketing Cookies: Used with your consent to display more relevant ads and promotions based on your interests.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the egames99 platform.
6 Data Security
The security of your personal data is the top priority of egames99. We continuously invest in the latest security technologies and procedures to ensure your information is always protected.
The security measures we have implemented include:
- Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols.
- Data at rest is encrypted using the AES-256 standard.
- Two-factor authentication (2FA) available for all member accounts.
- Continuous 24/7 monitoring of suspicious traffic and account activity.
- Periodic penetration testing by independent third parties.
- Ongoing information security training for all staff who handle member data.
- A clearly defined and well-practised incident response procedure to address any data breach promptly.
While we take all reasonable precautions, no security system is entirely perfect. We encourage you to play your part in protecting your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
7 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by us. egames99 is committed to fully respecting and facilitating the exercise of these rights.
Your Personal Data Protection Rights
Egames99 recognises and upholds these user rights in accordance with Malaysia's PDPA 2010.
Right of Access
You have the right to request a copy of your personal data held by us at any time through our support team.
Right to Rectification
If any of your data is inaccurate or outdated, you may request a correction through your account profile page or via customer support.
Right to Erasure
You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records.
Right to Object
You may object to the processing of your data for direct marketing purposes or in other circumstances specified by law.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider.
Right to Withdraw Consent
You may withdraw consent for specific data processing activities (such as marketing) at any time without affecting the validity of prior processing.
8 Data Retention Period
Egames99 retains your personal data only for as long as necessary to fulfil the original purpose of its collection, or for as long as required by applicable laws in Malaysia.
- Active account data: Retained for the duration your account remains active and for 7 years after account closure for legal compliance and tax purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with the requirements of the Companies Act and Malaysian anti-money laundering regulations.
- Security logs: Retained for 12 months to enable security incident investigations if required.
- Marketing data: Retained until you withdraw consent or request deletion.
- Cookie data: The duration varies by cookie type, ranging from a few minutes (session cookies) to 2 years (preference cookies).
Once the specified retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
9 Links to Third-Party Websites
The egames99 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the egames99 platform and does not cover the privacy practices of any external websites.
Egames99 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit.
10 Children and Underage Users
The egames99 platform is intended solely for individuals who are of age 18 years and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.
If we discover that we have inadvertently collected data from someone under the age of 18, we will immediately take steps to delete that information and close the relevant account. Parents or guardians who believe their child has registered on our platform without permission should contact our support team right away.
11 Amendments to the Privacy Policy
Egames99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via:
- Notifications displayed prominently on the egames99 platform when you log in.
- Notification emails are sent to the address registered in your account.
- Updates the "Last Updated" date at the top of this page.
Continued use of the egames99 platform after amendments are published will be considered your acceptance of the updated policy. If you disagree with any changes, you may close your account and stop using our services.
12 Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our team is ready to assist you.
You may contact the egames99 Data Protection Officer via:
- Email: [email protected]
- Live Support: Via the live chat function on the egames99 platform (available 24/7)
- Response Time: We are committed to responding to all privacy-related inquiries within 5 business days.
We value your feedback and will always strive to resolve any privacy concerns in a transparent and fair manner. Your satisfaction and trust are our top priorities.
Egames99 Privacy FAQs
Answers to the most frequently asked questions from our members regarding privacy and data protection.
Join egames99 with Complete Confidence
Your privacy and security are our top priority. Register today and enjoy a safe, fair, and entertaining online gaming experience alongside thousands of members across Malaysia.